Tech Support Sadness
Below are some of the sad scenarios my friend Alex has had to endure while providing tech support to a city office that shall remain unnamed.
E-mail Fail 1
Customer: “I haven’t got an e mail in 2 days, fix it.”
Alex: “Have you tried sorting by date and not subject?”
E-mail Fail 2
Customer: “I haven’t been getting email”
Alex: “Your groups are collapsed.”
Computer Dyslexia
Customer: “My CDs don’t fit in the tray. They fit for everyone else but not me.”
(Alex doesn’t know what to do, thinks maybe she has a zip drive or is trying to put a CD in the floppy drive, even logs into the machine remotely)
Alex: “I’m going to send a tech to look at your box.”
(Alex goes with the tech to investigate. She had her computer upside down.)
Keyboard Dyslexia
Customer: “My screen is upside down”
Alex: “Okay, we need you to log in to your computer”
Customer: “I can’t, I can’t read upside down”
Alex: “Is your keyboard upside down?”
Customer: “No”
Alex: “Then type it like you normally would.”
